Module 4: Resource Strategies

Learning Outcomes

Finding the best resource to fill a need requires good strategy

Once you’ve mastered the model behaviors and communication strategies, it is time to start looking for the answers to the questions. Where do you start?

Module 4 focuses on matching questions to available resources for successful reference strategies.

In this module, you will learn:

  • Search strategies, including terms, indexing, web searching, and finding experts
  • Search strategies use in virtual reference
  • How to ensure accuracy of the resources
  • When to refer the patron elsewhere
  • How to keep track of resources used
  • How to keep the patron informed during the process



Module 4: Resource Strategies