Module 2: The Reference Interview

Learning Outcomes

The reference interview is the key to quality reference service.

The reference interview is crucial to the reference process. The interview establishes the patron’s initial query and allows the reference librarian to dig deeper to uncover the true information need. Interviewing is a skill that requires understanding and practice and is always dependent upon the patron that is seeking help.

Module 2 focuses on the art of the reference interview. In this module, you will learn:

  • The steps of the reference interview
  • How to determine what a patron needs
  • The difference between the in-person and virtual reference interview

The information in Module 2 is based on the RUSA Guidelines.



Module 2: The Reference Interview