Modules – Overview

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ORE Online examines many elements of the reference process and is comprised of six training modules. Each module includes resource links, exercises and quizzes. The modules are designed for you to work through at your own pace. After you complete a module, be sure to take the quiz and print your certificate.

Module 1: Introduction

Module 2: The Reference Interview

Module 3: Communicating with Patrons

Module 4: Resource Strategies

Module 5: Resources

Module 6: Ethics