NOTE: Before you start the ORE program, talk with your supervisor. The information about completing project requirements is available in Supervisor Tips.

Reference is a valuable community service provided by Ohio libraries.

Module 1 will provide an overview for learning reference process skills, including:

• What is reference and why is it important?
• What are the information needs of your community and the individuals who use your library?
• Do users understand what’s available at libraries or know how to ask for the information they really need?

 

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Module 1: Introduction

• Tough Questions
• Community Information Needs
• First Contact
• Misconceptions
• Real Information Needs
• Steps in Reference Process
• The Role of Public Service Staff